Return Policy

What is the procedure for Return?

At BodyGreen, your satisfaction is always guaranteed! That is why we allow return!

WHAT RETURN OPTIONS ARE AVAILABLE?

BodyGreen offers 2 options to return your purchase:

1. Self Shipment

BodyGreen Health Technology (M) Sdn Bhd
2A-12-G，Jalan Kesidang 3/4,
Off Jalan Tun Perak ,
Bachang ,
75200 Melaka.
Fax: 06-3362305
Service Care Line : 013-2315023
Customer Care Line : 013-3062305
service@bodygreen.com.my

2. BodyGreen Drop Off Point

Return Procedure

Email us at service@bodygreen.com.my with your order ID, reason of return, attached photos (if applicable). All returns will be refunded via store credit voucher equivalent to the purchase amount, which you can use for future purchases on our website. Store credit vouchers are valid for 12 months from the date of issue

Simply send your return parcels to the mailing address below using a trackable delivery method. Please keep your proof of postage and tracking number when shipping back your returns as this will avoid any dispute in the event of any lost mail. The return postage will be at your own cost and we are not liable for any return packages that may become lost in transit.

Attention: BodyGreen Malaysia

Customer Service Department

2A-12-G, Jalan Kesidang 3/4,
Off Jalan Tun Perak, Bachang,
75200 Melaka.

Criteria for returns:

The item(s) must be in their original conditions, i.e. unaltered, undamaged and unwashed, with the secured tag intact and in the original plastic packaging.

Please complete the return form, which can be found at the back of your invoice, and include it together with the return item(s). Kindly ensure that the details are filled in correctly as it will help us to speed up the return process.

All returns have to reach us within 28 days from your order being dispatched from our warehouse.

Upon receiving your return parcel, we will check if the item(s) met all the qualifying conditions listed above. If yes, the credit voucher will be sent to your email within 7 business days. You can also view it under “My voucher” in your account.

Returns outside the stipulated timeframes will not be accepted.

Customers found returning items repeatedly may be refused at our discretion.

Items bought on sale are not eligible for returns.

Note: We have a ‘No Exchange or Reservation’ policy. If you want to exchange any items, you must make a new purchase and return your old one.

How do I know the status of my return?

Please allow 7 business days upon receiving your parcel for us to process your returns request.

You will receive an email notification containing your credit voucher code once refund has been processed.

If you have not heard back from us by the end of 7 business days, please email us at service@bodygreen.com.my and we will assist you accordingly.

***BodyGreen reserves the rights to amend any of the policies above***